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Navigating Healthcare Challenges: Key Insights from the Latest Patient Experience Survey
Access to healthcare and affordability remain pressing concerns in the U.S., with patients and providers alike facing uncertainty about where to turn. The Patient Experience Survey (PES), conducted by Ipsos using the KnowledgePanel®, captures the real-world struggles of over 2,500 insured Americans, shedding light on barriers to care, financial burdens, policy priorities, and the role of innovation in improving health outcomes.
Here’s a deep dive into the survey’s key findings and their implications for the future of healthcare.
1. Access to Healthcare: Delays, Denials, and Patient Concerns
🔹 41% of insured Americans taking prescription medications have faced delayed or denied care due to insurance requirements.
🔹 51% of those managing chronic conditions report even greater difficulty obtaining necessary care.
🔹 43% of insured Americans worry about future care denials, indicating widespread uncertainty about insurance policies.
🔹 Nearly half of insured Americans struggle to understand their coverage, leaving them unclear on out-of-pocket costs for prescriptions.
📢 Public Demand for Change:
✔ 64% of insured Americans support limiting restrictive insurance policies.
✔ 62% of all Americans advocate for greater transparency and accessibility in healthcare coverage.
2. Affordability: The Growing Financial Strain on Patients
💰 52% of Americans worry about affording healthcare—a concern that mirrors grocery costs.
💰 33% report increased out-of-pocket costs for healthcare services in the past year.
💰 38% have seen higher prescription costs, making adherence to treatment difficult.
💰 18% of respondents currently have medical debt, primarily from hospital stays, doctor visits, and diagnostic tests.
📢 Policy Support for Financial Relief:
✔ 89% of insured Americans support consistent, predictable out-of-pocket costs for medications.
✔ Reducing financial uncertainty could improve adherence to treatment and health outcomes.
3. Policy Priorities: What Americans Expect from Policymakers
🗳 94% of Americans believe policymakers must understand the challenges patients face in the healthcare system.
🗳 32% cite out-of-pocket costs as the most important healthcare issue for policymakers to address.
🗳 91% support ensuring that insurance rebates and discounts benefit patients instead of insurance companies.
🗳 88% advocate for a maximum cap on annual out-of-pocket medication costs.
📢 Call for Systemic Reform:
✔ 80% of insured Americans want bureaucratic inefficiencies reduced.
✔ 78% prioritize lowering overall healthcare costs for patients.
4. The Role of Innovation: Choice, Personalization, and Prevention
🚀 91% of Americans view new treatments and medical advancements as critical for improving health outcomes.
🚀 90% support preventative care, believing it helps reduce long-term healthcare costs and prevent severe illnesses.
🚀 91% value having multiple treatment options, ensuring patients can choose the best plan for their needs.
🚀 95% believe healthcare should be more personalized and convenient, emphasizing patient-centered care.